Thousands of Capital One Customers Unable To Access Money, Deposit Cash Amid Widespread Technical Issues
US lending giant Capital One says it’s working on a technical issue that’s preventing thousands of customers from accessing their money.
The firm says a “technical issue experienced by a third-party vendor” is to blame, in a statement issued to CNN.
The issue has triggered problems with payment processing and deposits across the firm’s consumer, small business and commercial banking systems.
The app monitoring service Downdetector says customers are primarily experiencing problems with their deposits.
The issue began on Thursday, with users reporting error messages stating the bank is working with a vendor to resolve the issue.
That vendor in question is FIS Global, a fintech firm that provides digital solutions for banks, including payments processing, risk management and wealth management.
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